Cablecast Not Licensed: Steps to Resolve

October 1, 2024

Before You Begin

You must be able to access the Windows OS on your Cablecast appliance. This issue cannot be resolved from the Cablecast UI. If you are unsure on how to access the Windows OS on your Cablecast appliance directly, please reach out to support@cablecast.tv

Automated Licensing Fix

You can download our License Reset Tool to automate the fix. If this doesn't work we have also included a video tutorial and written steps to help resolve the issue.

Opening the Properties of the LicenseReset.exe file
  • Check "Unblock" and click "OK"
Unblocking the License Reset Tool exe file
  • Right click LicenseReset.exe and click "Run as administrator"
Running the tool as administrator
  • Allow the tool to run as Administrator by clicking "Yes"
Allowing the tool to run as administrator
  • Wait for it to finish
The License Reset Tool has run and finished its tasks
  • Check for any errors and close the window if there are none

Video Tutorial

If Cablecast licensing still is not working, you can use the video tutorial below to help resolve the issue. We have also provided the written steps below.

Written Steps to Resolve

This is a step-by-step guide on how to resolve the issue if you prefer not to watch the video above.

1. Open Windows File Explorer

2. Navigate to the folder C:\TRMS\CablecastLicenses

3. Remove all files in this folder EXCEPT for the file machine.license

Confirm Files Before Removing

It is okay to remove every file in this folder except for the machine.license file.

4. Open Computer Management in Windows

5. Click Services & Applications > Services

6. Right-click on the Cablecast service

7. Click Restart

The Cablecast service will restart and begin to repopulate your licensing. Please allow a few moments for this to complete.