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This article contains steps and pictures of the new fan configuration that should be shipping following the updated hardware revisions. This can be used as a guide to update current VIO 1 RU units with the older passive heatsink.

Live and Offline(File) captioning require a connection from the Video Server to Amazon's Transcribe Servers in order to transcribe the audio to text. Review this article to see how to test your server's access to those servers.

A Cablecast update may need to be ended early or reset if the automatic download or installation gets stuck and we don't bail out correctly.

C:\TRMS\Database\Backup is currently hardcoded to keep 30 days of Cablecast backups. This is an issue for some systems due to size limitations. We can schedule a Windows Task to run a batch file to clear out this folder until we can make the necessary change in our software.

SQL Server's Network Configuration requires TCP/IP to be enabled in order to correctly load certain remix UI pages. If it's not running, UI pages like Shows, Logs or Public Connectivity will fail to load with a generic 'Application Error' screen. The Cablecast/SQL Installer should handle the configuration of this but it can fail due to missing/corrupted configuration files.