As of Cablecast 7.x, we changed the way "Web Video" is distributed. This change does not impact users currently on Cablecast 6.x.
If you own both Cablecast Live encoder(s), and a Cablecast VOD system, and want to use any part of Reflect services, you need to purchase Reflect Bundle.
If you self-host, and use no part of Reflect currently, you are not impacted by this.
Q: I self host and do not use the Reflect platform at the moment. Am I impacted?
A: No. You may continue to operate the way you currently are.
Q: I want to use Reflect for my VOD, but self-host for my Livestreaming.
A: Because of the way Cablecast works on the back-end, you cannot choose à la carte subscription services. Its either all or nothing.
Q: I currently use half Reflect and Half self-host. I think my system stopped working properly. Help!
A: We'd be happy to take a look. Email firstname.lastname@example.org or click on "Open Ticket" at the top right.
Q: I have only a Live unit (or VOD) and don't have the other hardware. Can I still only use Reflect Live or Reflect VOD?
A: Yes! If you only have one of the web video hardware items, you do not need to purchase the Bundle Item.
Q: I currently already use half Reflect and half self-hosted, What happens to my service?
A: We will be reaching out to customers who are impacted by this. We will give a grandfathered discount for a year of service and/or find another solution that works best for you. Please contact email@example.com with any concerns.