Cablecast sells different levels of coverage types when it comes to covering your system.
What do I get with coverage options?
Refer to this table for what you can expect with the different levels of coverage. New systems come with 1 year of software assurance from the date of purchase.
|No Coverage||Software Assurance||Platinum Coverage|
|Billed Annually||Billed Annually|
Software upgrade assistance is only provided if purchased, or if covered by platinum coverage. This warranty does not include installation support. Factory or reseller assisted installation support options are available for an extra fee or may be available in some of the enhanced support options, which can be purchased from Tightrope or one of its resellers. This excludes Platinum coverage.
* Technical support provided at no charge as long as software & hardware is not EOL.. Read more about EOL Software here.
† If physical software media is required or requested by the end user, shipping and materials charges may apply.
How do I request software updates?
Please view this document / KB for information on how to get update files for your system.
What is "Lapsed Pricing"?
If you let your coverage expire, you could be subject to increased pricing on your next renewal. Read our Lapsed Assurance Pricing article to learn more.
How do I get upgrade assistance if I don't have Platinum?If you need assistance installing / performing a software upgrade between versions, you can purchase CBL-SVC-UPGRADE. This SKU will allow support assistance in the installation of software updates. Please contact sales for more information (firstname.lastname@example.org).
Otherwise, we have a guide on how to perform a Cablecast software update, here.
Upgrade for Third Party Software
Upgrades for 3rd Party Software: Tightrope explicitly excludes software included with the Licensed System that is not the intellectual property of Tightrope, such as, but not limited to, the operating system or database engines.