- SX Series Video Servers running:
- Cablecast 5.1.0+
- Cablecast 5.2.0+
- Cablecast 5.3.0+
- Cablecast 5.4.0+
- Server intermittently fails to play h.264 files with AAC audio. The following error is visible in the Windows Event Viewer:
channel: [decode channel A]
This error is caused by a software driver malfunction when playing h.264 files with AAC audio.
A software patch is available that fixes this issue. Please contact the TRMS support department in order to obtain this patch.
Released A fix for this bug has been released in Cablecast 5.2.9.
Released A fix for this bug has been released in Cablecast 5.3.4.
Released A fix for this bug has been released in Cablecast 5.4.2.