h.264 files with AAC audio may fail to play with a 0x89998049 error

Applies to

• SX Series Video Servers running:
  • Cablecast 5.1.0+
  • Cablecast 5.2.0+
  • Cablecast 5.3.0+
  • Cablecast 5.4.0+

Symptoms

• Server intermittently fails to play h.264 files with AAC audio.  The following error is visible in the Windows Event Viewer:

error
channel: [decode channel A]
object: [CSxFileReader]
operation:[GetBuffer]
result: [0x89998049]
filename: []
frame: [478]

Cause

This error is caused by a software driver malfunction when playing h.264 files with AAC audio.

Resolution

A software patch is available that fixes this issue.  Please contact the TRMS support department in order to obtain this patch.

Additional Information

Released A fix for this bug has been released in Cablecast 5.2.9.

Released A fix for this bug has been released in Cablecast 5.3.4.

Released A fix for this bug has been released in Cablecast 5.4.2.